About the CustomerSuccess Manager role
Guide enterprise clients from onboarding to renewal. You bridge our product and their ROI.
- Department
- CS
- Location
- Remote / SF
- Type
- Full-time
- Arrangement
- Remote
- Experience
- Mid-level
- Applications close
- Oct 10
What you'llown
The day-to-day of this role, stated plainly — no hidden scope.
What we're lookingfor
Meet most of these and we'd still like to hear from you — this is a bar, not a checklist.
Nice tohave
None of these are required. They're the things that would make an already-strong application stand out.
Work in a placeworth caring about
We invest in our people first, because everything else follows.
Health & Wellness
Full medical, dental, vision coverage + monthly wellness stipend.
Flexible Schedule
Async-first culture. You own your calendar and your output.
Remote-Friendly
Work from anywhere. We have hubs in SF, London, and Tokyo.
Learning Budget
$2,000/year for courses, conferences, and books — no approval needed.
Equity Participation
Competitive equity packages so you share in what you build.
Team Retreats
Twice-yearly company retreats in great locations.
Job Security
We hire deliberately and back our team through hard times.
Collaborative Culture
Small squads, zero politics, huge ambition.
What to expectafter you apply
Six steps, and we tell you where you stand at each one.
Application
You submit your details, resume, and a short note on why this role fits.
Initial Review
We review every application against the role's requirements within 5 business days.
Interview
1–3 conversations with the hiring manager and future teammates.
Assessmentif required
A practical exercise for some roles — always scoped, always paid if lengthy.
Final Decision
A clear yes or no, with feedback either way, followed by an offer if it's a fit.
Onboarding
A structured 30-60-90 day plan gets you shipping from week one.
Apply for CustomerSuccess Manager
We review every application and reply within 5 business days.
Other openroles
Not quite the right fit? These are also open right now.